• Phone(888)922-6766
  • E-mailcontact@digpos.com
  • Websitehttp://www.digpos.com

FREQUENTLY FAQs

General Questions

1. A single or multi-salon stores, and chain stores can use DigPOS such as nail salons, massage stores, salon stores.

2. It will be paid off monthly cost by them and it generates monthly income from your client Ads.

3. It’s very inconvenience, work anywhere, and any time.

4. It runs on any PC Computers, and connect iPad, Android Tablets with limited features.

5. It integrated dynamic with website which includes a booking appointment Online and iPad.

You just need a computer and an Internet connection. You can optionally connect a receipt printer, magnetic reader with three tracks. Option devices are barcode reader and cash drawer. For credit card processing, you need to contact our C/C department at(888)922-6766 Option 100.

1. A single or multi-salon stores, and chain stores can use DigPOS such as nail salons, massage stores, salon stores.

2. It will be paid off monthly cost by them and it generates monthly income from your client Ads.

3. It’s very inconvenience, work anywhere, and any time.

4. It runs on any PC Computers, and connect iPad, Android Tablets with limited features.

5. It integrated dynamic with website which includes a booking appointment Online and iPad.

DigPOS gives you powerful services and sales product to your clients. Its business analysis tools that are very easy to use and simple setup required.

Step #1: DigPOS runs on any browsers, select “Margin & Header/Footer” by select “Page Setup” at Firefox menu.

Step #2: You don’t need to change anything except unchecked box at Block pop-up windows

1. Just click LOGIN by Cashier(s), Manager(s), or Owner. Security Code is 6 digit numbers. Because of webhosting security, you need to contact our sale department at (888) POS-NAIL.

2. Employee Security Code: Yen Dung is 0000, Nancy is 1111, Bea is 2222, Janey is 3333, Jamie is 4444, Michelle, is 5555, Kim Thanh is 6666, Tina VT is 7777, My Linh is 8888, and Thanh is 9999.

For demo, you cannot delete or change it. However, you can create your own employee then remote it later.

DigPOS is a cloud based Point of Sale that takes full advantage of using PC, iPad technologies. It applies for the Nail Salon business solution that enables you to manage record, track and operate your s­ervice, sales product, employees, and clients. It is also display our promotion product, client Ads, and much more than an App; it is very unique, very smart, fully completed the business solution to fulfill point of sale needs of one salon store and multiple stores. DigPOS runs on Firefox and Chrome browser at this time.

DigPOS works with any browsers. JavaScript and cookies features need to be turned on.

Yes. It called Off-Line; we can setup DigPOS at your computer. DigPOS is not an e-commerce application. However, you need to pay $495 for one-time setup and configuration computer if you only local computer. But the most our customers runs on cloud is more safe, easy technical support, more functionality, and more productive.

Yes! It is the full features of DigPOS that you can use to try out DigPOS but limited 10 transaction per day. Before you buy a plan. We don’t even require a credit card. However, if you can have a special discount software, then you need to contact with our credit card department at (888)922-6766 Option 100.

Yes, depends on package plan of DigPOS program. If you have multiple locations then we highly recommend run local store per location. Then you need to pay minimum setup fees between $195 per computer. It’s running our DigPOS application faster performing and increases your productivity.

No, if you don’t need to integrate with gateway payment the DigPOS does not charge any transaction fees except transaction fee by credit card processing. The only technology fee you pay is the monthly service fee for your plan.

DigPOS included credit card processing by default. You contact to credit card processing then we will help you with the lowest fees GUARANTEE. If not, we will give you free three monthly service of our package plan to you in a year. Contact us at (800)POS-NAIL Option 1.

DigPOS go plans are offered on a month-to-month basis. There are no contracts to sign and you can cancel at any time except credit card processing’s terms and policies.

Yes, however, you will be paid double cost of monthly fees from two credit card processing. We are highly recommended you transfer it to your credit card processing. Contact us at (888)922-6766

No. However, DigPOS is working on the integrating of credit card processing services to merchants outside of the United States. For more information, please call 1(888)922-6766 extension 101.

No, our Merchant Services will be working with your local banks.

Yes. DigPOS Credit Card Processing will allow you to accept debit cards, in addition to standard bank-issued credit cards.

No. DigPOS credit card processing doesn’t provide electronic check processing at this time. However, we do have partners that can process these applications. For more information, please call 1.855.POS.NAIL x101.

No. Due to PCI compliance regulations, we are unable to provide you with a customer’s full credit card number.

Discount rate is a percentage of each transaction that the merchant is charged by the provider for facilitating a credit card transaction. Interchange is the exchange of transactions between the credit card processing network and the issuing bank. Chargeback is a transaction that is returned to the merchant by the card-issuing bank, generally due to a disputed transaction. The merchant bank has the option of returning or “charges(ing) back” the merchant for this transaction.

Most applications receive approval within 4-7 business days.

Once the application is processed, you’ll be contacted via email by a POSNailStore Credit Card Processing representative.

No, if you just used POS only. However, if you want eCommerce’swebsites which integrates with DigPOS Credit Card Processing are required to have a SSL certificate with a minimum 128-bit encryption for all credit card information.

Our success to get applications processed is very high. If, for some reason, you’re not approved, our merchant services experts will closely work with you to help meet approval of another provider.

Although we can’t guarantee it, DigPOS will work very diligently with our underwriting team to help get your application approved, regardless of your credit standing.

Yes. DigPOS’s credit team works with thousands of new businesses owners every year.

You can call direct to credit card processing or call us at 1.855.POS.NAIL x101 with any questions you may have.

We will be setup and configure it for you. We can chat live with Tech Support or contact one of our support consultants at 1.888.922.6766 x100.

Generally, most merchants are able to accept credit cards within two to four business days.

It usually takes 2-3 days for the credit card companies to settle the transaction and make funds available for withdrawal.

Any changes to your merchant application will need to be completed by a DigPOS Credit Card Processing representative. To submit a change, please email your request to merchant@digpos.com from the address you entered on your application.

Simply fill out the application form to begin the approval process. Applications are typically approved within 3-5 business days.

There is no cost associated with using the seal for DigPOS merchant services customers.

Technical Support for DigPOS®

24×7 Support Guarantee

  • Our servers are being monitored and maintained 24 hours a day, 365 days a year
  • Our servers are fully redundant and replicated across multiple data centers
  • Our servers operate as a computing cloud and can scale instantly to meet the usage demand
  • Our database is replicated across multiple cities for redundancy
  • Our technicians are always on-site, monitoring every piece of physical equipment
  • Our software engineers are automatically notified in case of any software issue

Talk to our experts and give us a chance to provide unrivalled technical support for your PC.

Scope of Service

  • Technical support for DigPOS® at affordable rates
  • Install, activate, and configure your POS system
  • Conduct regular virus scans
  • Fix spooler issues in Thermal printer
  • Troubleshoot connectivity issues with devices and peripherals

DigPOS’s Unlimited Technical Support Plan

Affordable support for computers, laptops, connected devices, peripherals and software applications:

  • PC optimization services to ensure peak performance
  • Instant connectivity to the Internet, PC and peripherals
  • Scheduling security updates and virus definitions to ensure online protection
  • Resolution of software issues in minimum possible time
  • Live troubleshooting of issues related to PC and peripherals

Our experts are competent enough to provide round-the-clock technical service for your devices. DigPOS assures to identify and sort out all software-related issues in your PC problems in least possible time.

DigPOS techies are well-trained to troubleshoot all software-related problems that crop up in your PC device. We can also provide technical assistance for devices of other brands including HP, Lenovo®, Sony®, Acer®, etc.

Online Self Help

DigPOS is designed to be extremely easy and intuitive. Furthermore, we provide easy-to-read yet comprehensive information and instruction for every page. To access the context-sensitive help contents, just click the help link on top of every page after you have logged in to your account.

Mercury Payment
– Merchant Application Click HERE

– Merchant Terms & Policies Click HERE

Nails Spa & Hair Salon

DigPOS gives you powerful services and sales product to your clients. Its business analysis tools that are very easy to use and simple setup required.

1. A single or multi-salon stores, and chain stores can use DigPOS such as nail salons, massage stores, salon stores.

2. It will be paid off monthly cost by them and it generates monthly income from your client Ads.

3. It’s very inconvenience, work anywhere, and any time.

4. It runs on any PC Computers, and connect iPad, Android Tablets with limited features.

5. It integrated dynamic with website which includes a booking appointment Online and iPad.

You just need a computer and an Internet connection. You can optionally connect a receipt printer, magnetic reader with three tracks. Option devices are barcode reader and cash drawer. For credit card processing, you need to contact our C/C department at (888)922-6766 Option 100.

Mercury Payment
– Merchant Application Click HERE

– Merchant Terms & Policies Click HERE

Retailer & Furnitures

DigPOS gives you powerful services and sales product to your clients. Its business analysis tools that are very easy to use and simple setup required.

1. A single or multi-salon stores, and chain stores can use DigPOS such as nail salons, massage stores, salon stores.

2. It will be paid off monthly cost by them and it generates monthly income from your client Ads.

3. It’s very inconvenience, work anywhere, and any time.

4. It runs on any PC Computers, and connect iPad, Android Tablets with limited features.

5. It integrated dynamic with website which includes a booking appointment Online and iPad.

You just need a computer and an Internet connection. You can optionally connect a receipt printer, magnetic reader with three tracks. Option devices are barcode reader and cash drawer. For credit card processing, you need to contact our C/C department at (888)922-6766 Option 100.

Mercury Payment
– Merchant Application Click HERE

– Merchant Terms & Policies Click HERE

Fast Food & Quick Service

DigPOS gives you powerful services and sales product to your clients. Its business analysis tools that are very easy to use and simple setup required.

1. A single or multi-salon stores, and chain stores can use DigPOS such as nail salons, massage stores, salon stores.

2. It will be paid off monthly cost by them and it generates monthly income from your client Ads.

3. It’s very inconvenience, work anywhere, and any time.

4. It runs on any PC Computers, and connect iPad, Android Tablets with limited features.

5. It integrated dynamic with website which includes a booking appointment Online and iPad.

You just need a computer and an Internet connection. You can optionally connect a receipt printer, magnetic reader with three tracks. Option devices are barcode reader and cash drawer. For credit card processing, you need to contact our C/C department at (888)922-6766 Option 100.

Mercury Payment
– Merchant Application Click HERE

– Merchant Terms & Policies Click HERE

Restaurant

DigPOS gives you powerful services and sales product to your clients. Its business analysis tools that are very easy to use and simple setup required.

1. A single or multi-salon stores, and chain stores can use DigPOS such as nail salons, massage stores, salon stores.

2. It will be paid off monthly cost by them and it generates monthly income from your client Ads.

3. It’s very inconvenience, work anywhere, and any time.

4. It runs on any PC Computers, and connect iPad, Android Tablets with limited features.

5. It integrated dynamic with website which includes a booking appointment Online and iPad.

You just need a computer and an Internet connection. You can optionally connect a receipt printer, magnetic reader with three tracks. Option devices are barcode reader and cash drawer. For credit card processing, you need to contact our C/C department at (888)922-6766 Option 100.

Mercury Payment
– Merchant Application Click HERE

– Merchant Terms & Policies Click HERE